Apparently, pretty dumb. I just found out that I've been paying for ILD Nationwide Voicemail (on my Qwest bill) for the last 31 months. A Qwest rep informed me it's a third party and I must have signed up for it doing online surveys.
The problem with that is, I don't do online surveys. A call to ILD informed me that someone named Elizabeth Kelly listed my phone number as a bill-to number while she was playing lotto online. I asked the company why they don't make sure the person signing up is actually connected to the phone number they provide. This was their response--"Well, she did check the box that said she was over 21 and responsible for the charges." I'm sure she did. However, she didn't get her nationwide voicemail service--I did. And I've paid $409.82 for something I've never even used. I know. Slap my ass and call me stupid. But with online bills these days, I never see a paper statement. I had Qwest sign me up for paper again. There is just something about having a bill in front of you that you can peruse. Really, who goes online to view their statement? Doesn't everyone just pay it and mark it off their list like I do? Probably not.
They said they would credit me the money, but only after August's fee was charged. So, in September, I am supposed to see a full credit on my Qwest bill. I gave Qwest a heads up and they basically said you can only hope they refund it. Why would they? Yeah, why would they?
I know none of you are as dumb as I am, but if you see ILD Nationwide Voicemail on your phone bill, it is not necessarily necessary and it is also not necessarily a Qwest charge.
I haven't told Jeff yet, but he probably won't be surprised. I've been known to do dumb things similar to this over the last 18 years. I think he'll just be thankful that I finally noticed it and we didn't pay for it for the rest of our lives! I think that's how he'll react. I hope.